Shipping policy

Shipping Policy

Thank you for shopping with JOATX. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volumes, processing times may be slightly delayed.

2. Shipping Partners
We use Shiprocket as our logistics partner to fulfill orders. Through Shiprocket, your order may be shipped using one of several trusted courier services, including but not limited to:

  • Delhivery

  • Ekart

  • Amazon Shipping

  • DTDC

  • Blue Dart

The courier partner is selected automatically based on serviceability and delivery speed.

3. Delivery Time

  • Estimated delivery time is typically 3–7 business days, depending on your location.

  • Remote or rural areas may require additional time.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before completing your purchase.

  • Any promotional free shipping offers will be clearly mentioned on the website.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID and link via SMS/email.

  • You can track your order in real-time using the provided details.

6. Delivery Delays

  • While we aim to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to:

    • Courier partner delays

    • Weather conditions

    • Natural disasters

    • Operational issues

JOATX is not responsible for delays caused by courier partners or unforeseen circumstances.

7. Incorrect Address or Failed Delivery

  • Please ensure that your shipping address and contact details are accurate.

  • If a delivery fails due to incorrect information or unavailability of the recipient, the order may be returned or canceled. Additional charges may apply for re-shipping.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please refer to our Replacement Policy.

  • In case of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue.

9. International Shipping

  • Currently, we may or may not offer international shipping. Please check availability at checkout.

10. Contact Us
If you have any questions about your shipment, please contact our support team through our website.

By placing an order with JOATX, you agree to this Shipping Policy.