Refund policy

Return & Replacement Policy

Thank you for shopping with us at JOATX. We strive to ensure that every product you receive meets your expectations. Please read our policy carefully to understand your rights and responsibilities regarding returns and replacements.

1. Replacement Eligibility
We offer a 7-day replacement policy applicable only for items that are:

• Defective
• Damaged during transit

If you receive a product that falls under either of these categories, you may request a replacement within 7 days from the date of delivery.

2. Mandatory Unboxing Video
To be eligible for a replacement:

• A clear unboxing video is required showing the package being opened and the issue with the product.
• The video must be unedited and recorded from the start of opening the package.

Claims without a valid unboxing video may not be accepted.

3. Verification Process
Once you submit your request along with the unboxing video:

• Our team will review and verify the issue.
• If approved, we will initiate a replacement at no additional cost to you.

4. Replacement Process

• After approval, we will arrange for the replacement of the product.
• In some cases, we may request the original item to be returned before dispatching the replacement.

5. Non-Returnable Items
We do not offer returns or replacements in the following cases:

• Change of mind after purchase
• Minor variations in color, design, or appearance
• Improper use or handling of the product

6. Refunds
Currently, we do not offer refunds. Only replacements are provided for eligible cases as mentioned above.

7. Contact Us
To request a replacement, please contact our support team with:

• Order ID
• Unboxing video
• Description of the issue

We are committed to resolving your concerns as quickly as possible.